Privacy Policy

Privacy Policy

Last Updated: May 1, 2026 / Effective Date: January 1, 2025

BIB & Co., Inc. (trading as Kakehashi Realty; hereinafter referred to as “the Company”) regards the appropriate protection of customers’ personal information as a key management priority and hereby establishes this Privacy Policy. Due to the nature of the real estate brokerage services operated by the Company, we may handle sensitive information related to customers’ assets, finances, and identity. We will manage this information with the highest level of confidentiality.

Article 1: Business Information

Corporate Name BIB & Co., Inc.
Trade Name: Kakehashi Realty
License Number Kanagawa Prefectural Governor’s License (3) No. 29394
Representative Nobuhiro Morita, Representative Director
Address 88-8 Yamate-cho, Naka-ku, Yokohama City, Kanagawa Prefecture 231-0862
Email contact@kakehashi-realty.com
Phone +81 (0) 45-629-0388

Article 2: Types of Personal Information Collected

The Company may collect the following information to the extent necessary for providing services.

  • Name, date of birth, gender, nationality, country of residence
  • Address, phone number, email address, messaging app IDs (LINE, WeChat, WhatsApp, etc.)
  • Occupation, employer, annual income, asset size (for AML/KYC compliance)
  • Preferred conditions, budget, and financing methods regarding real estate transactions
  • Identification documents such as passports and residence cards
  • Website browsing history, access logs, and cookie information
  • Inquiries, consultation records, and contract documents

Article 3: Purposes of Use of Personal Information

取The personal information collected will be used solely for the following purposes.

  1. Provision of real estate sales, leasing, investment advisory, and concierge services
  2. Responding to inquiries and consultations (replies within 24 hours)
  3. Identity verification and AML/KYC procedures based on the Act on Prevention of Transfer of Criminal Proceeds
  4. Providing property information, market reports, and newsletters (only with your consent)
  5. Improving service quality and conducting internal statistics and analysis (in a form that does not identify individuals)
  6. Providing information to administrative or judicial authorities as required by law

Article 4: Disclosure to Third Parties

We will not disclose personal information to third parties without your consent, except in the following cases:

  • Disclosure requests based on laws and regulations (from administrative agencies, investigative authorities, etc.)
  • Parties directly necessary for the completion of a transaction, such as sellers, landlords, and property management companies
  • Professional service providers, such as judicial scriveners, attorneys, and tax accountants (subject to a confidentiality obligation)
  • Our group companies (related business divisions of BIB & Co., Inc.)

We regard the privacy of our high-net-worth clients as our top priority. Property information, consultation details, and asset status will not be shared with anyone other than the representatives directly involved in the transaction.

Article 5: Security Management of Personal Information

To prevent unauthorized access, loss, alteration, or leakage of personal information, we have implemented the following measures:

  • Transmission and reception of information via SSL/TLS encrypted communication
  • Strict management of access permissions (limited to designated personnel)
  • Locked storage of paper documents and encrypted storage of electronic data
  • Regular training for employees on personal information protection
  • Supervision of contractors and the execution of confidentiality agreements

Article 6: Retention Period

Personal information is retained for the period necessary to achieve the purposes of use. Records related to real estate transactions are retained for 5 years after the completion of the transaction, in accordance with the Act on Real Estate Brokerage. AML/KYC-related records are retained for 7 years, in accordance with the Act on Prevention of Transfer of Criminal Proceeds.

Article 7: Customer Rights

Customers have the following rights regarding their personal information.

  • Request for Disclosure: Confirmation of the content of personal information held by our company
  • Correction, Addition, or Deletion: Correction of information if it is inaccurate
  • Suspension of Use or Erasure: Deletion of information after the transaction is completed (except where there is a legal obligation to retain it)
  • Suspension of Provision to Third Parties: Refusal to share information for marketing purposes

or in writing. After verifying your identity, we will respond within 30 days as a general rule.
Requests should be submitted to contact@kakehashi-realty.com

Article 8: Cookies and Web Analytics

This website uses cookies to improve usability and for web analytics. For details, please refer to the Cookie Policy.

Article 9: Minors

Our services are intended for adults. If we discover that we have unintentionally collected personal information from individuals under the age of 18, we will delete it promptly.

Article 10: Revisions to This Policy

This policy may be revised in response to changes in laws and regulations or changes in our business operations. We will post a notice on our website in the event of significant changes. Your continued use of the service following any revisions will be deemed as your consent to the revised policy.

Article 11: Contact Information

For any questions or requests regarding the handling of personal information, please contact the Personal Information Consultation Desk listed below.

Department in Charge Personal Information Protection Officer
Email contact@kakehashi-realty.com
Phone +81 (0) 45-629-0388 (Mon–Fri, by appointment only)
Address 88-8 Yamate-cho, Naka-ku, Yokohama, Kanagawa 231-0862